The “Change Case Number” option is how the user changes an incorrect case number input into the application. By selecting “Change Case Number,” a screen will appear (see figure 6).
To change a case number, the user can input either a “Tracking Number,” for single items, or by “Case Number” to change a case number for all items in a case. If all the items listed have a green checkmark beside them, the user can successfully change the case number by typing the correct case number in the bottom box and selecting “Save.”