Category Archives: Printer

I need the driver for my printer

Bought an Evidence Tracker system from us in the past couple of years?  You will most likely need to
Download the Zebra GC420T driver.

Bought one before that?  You might have a TLP2844.
Download the Zebra/Eltron TLP2844 driver.

Does your firewall or browser have an issue with you downloading EXE files?  For your convenience you can Download the Zebra GC420T install CD  or Download just the Zebra GC420T driver as zip files from our site.

When I print a label it says “File Not Found.”

Go to System Setup. Ensure the port says PMIPRINTER if you are printing to a USB Label Printer.

Be sure PMIPRINTER turns blue when you select it, then Save it.

Make sure your label printer is named PMIPRINTER in the Devices and Printers window (Printers and Faxes on XP).

To permanently fix this issue upgrade to version 7.

My label prints on more than one label

The sensors on your printer need calibrated so it knows how high a label is.

If you’re using a Zebra GC420T with the newest driver, please follow these instructions:

  1. Go to your Windows Start Open it and click Devices and Printers. If you’re using Windows XP it will be named Printers and Faxes.
  2. In the Printers window find your label printer.  It will most likely be named PMIPRINTER. Right-click it and select Printing Preferences.
  3. In the Printing Preferences window select the Tools
  4. In the Command Type list the word Action should be selected.  If it is not, click it to select it.
  5. In the Command Name list the words Calibrate media should be selected. If they are not click them to select them.
  6. Click the Send button at the bottom.  Your printer should spit out a few labels as it figures out where the edge of the label is. When it’s finished you’re safe to open the printer and feed those labels back in. Once the printer is snapped closed we continue.
  7. When the light turns green again try printing a label from Evidence Tracker.  It should be lined up now.

If you’re using an older printer, older driver, or if for some other reason the above steps don’t work for you should try the steps in this PDF:

Resetting the sensors

My label is printing wrong

If you have a big margin on the left or if your label is smashed into the center, you can fix the problem by Resetting The Factory Defaults.

If you’re using a Zebra GC420T with the newest driver, please follow these instructions:

  1. Go to your Windows Start Open it and click Devices and Printers. If you’re using Windows XP it will be named Printers and Faxes.
  2. In the Printers window find your label printer.  It will most likely be named PMIPRINTER. Right-click it and select Printing Preferences.
  3. In the Printing Preferences window select the Tools tab.
  4. In the Command Type list the word Action should be selected.  If it is not, click it to select it.
  5. In the Command name list select Load factory defaults.  Click Send. The printer will load the factory defaults and reset itself.
  6. When the light turns green again try printing a label from Evidence Tracker.  It should be lined up now.

If you’re using an older printer, older driver, or if for some other reason the above steps don’t work for you should try the old steps. Here are instructions for XP computers and Vista / 7 computers.

My Printer Light is Red

First things first.
Try turning it off, pulling out the power plug, putting it back in, and turning it on.  Did that fix the problem?

Next
Try Resetting The Factory Defaults. Here are instructions for XP computers and Vista / 7 computers. If your printer driver does not have a Tools tab contact PMI Evidence Tracker support and let them know you need help resetting the defaults with the old driver.

Did it turn red right after printing a label?
If the the steps above did not resolve the issue, please contact PMI Evidence Tracker support. It’s important that you let them know it turned red right after you printed a label.  One of the field lengths in the template may be causing the error. This information will help support resolve your issue much faster.