All posts by belder

Auditing

Evidence Tracker makes it easier to audit your evidence.

You have a couple of options when auditing.

  • Audit your evidence at lightning speed with a Windows tablet
  • Print a report and audit your room with a clipboard
  • Audit your evidence at high speed with a portable data terminal.

Audit your evidence with a tablet

The fastest way to audit your evidence is with our Tablet Auditor system. Walk through the warehouse scanning bar codes for shelf locations and pieces of evidence.

  • Save it as you go.
  • Check the report as you go.
  • Get an instant heads-up if you scan something in the wrong bin.

Read more about auditing evidence with a tablet

Print a report and audit with a clipboard

This is what departments with a small evidence room do.  With under 200 pieces you can easily knock out the audit by hand.  While this option takes longer than the tablet it is always available for those who want to do it old school.

Read more about auditing evidence with a clipboard

Audit your evidence with a data terminal

Earlier versions of the software were shipped with an HT630 portable data terminal instead of a tablet. It followed a similar workflow to the tablet: scanning inventory as you walk through the warehouse. Customers that bought a system with an HT630 can upgrade to the tablet for a discount

Read more about auditing evidence with a data terminal

Auditing Evidence On Paper

Random Audit will make a report of random items selected from the evidence room. The number of items on the report is selectable in Audit Options.

Full Audit will report on all items in your evidence room. A Bin Audit is when you filter a Full Audit by certain bin locations.

To create a Random Audit Report:

From the main screen:

  1. Click Audit.
  2. Click Random Audit.
  3. Select how you want the report sorted.
  4. Print the report.
  5. Walk around with a clipboard and mark the items
    Present or Missing.

To create a Full Audit Report:

From the main screen:

  1. Click Audit.
  2. Click Full Audit (F4).
  3. Click OK.
  4. Select how you want the report sorted.
  5. Print the report.
  6. Walk around with a clipboard and mark the items
    Present or Missing.

To create a Bin Audit Report:

From the main screen:

  1. Click Audit.
  2. Click Full Audit (F4).
  3. Change ALL to part of a bin identifier and a wildcard
    (A% for all bins that start with A).
  4. Click OK.
  5. Select how you want the report sorted.
  6. Print the report.
  7. Walk around with a clipboard and mark the items
    Present or Missing.

Note: All three report types modify the Last Audit Date field on the Audit Options screen.

Reports – I get an error about “margins” when I generate a report.

Evidence Tracker prints reports to the Windows Default Printer. If you have the Label Printer set as the Windows Default, it is attempting to fit an 8 by 11 report on a 4 by 3 label. That will not fit. To fix:

-(Windows 7) Go to Start -> Devices and Printers
or (Windows XP) Go to Start -> Printers and Faxes.
-Then right-click the printer you want as your report printer.
-Then click “Set as default printer”.

 

This only happens in version 1.4.  Upgrade to Version 7 today.

When I print a label it says “File Not Found.”

Go to System Setup. Ensure the port says PMIPRINTER if you are printing to a USB Label Printer.

Be sure PMIPRINTER turns blue when you select it, then Save it.

Make sure your label printer is named PMIPRINTER in the Devices and Printers window (Printers and Faxes on XP).

To permanently fix this issue upgrade to version 7.

My label prints on more than one label

The sensors on your printer need calibrated so it knows how high a label is.

If you’re using a Zebra GC420T with the newest driver, please follow these instructions:

  1. Go to your Windows Start Open it and click Devices and Printers. If you’re using Windows XP it will be named Printers and Faxes.
  2. In the Printers window find your label printer.  It will most likely be named PMIPRINTER. Right-click it and select Printing Preferences.
  3. In the Printing Preferences window select the Tools
  4. In the Command Type list the word Action should be selected.  If it is not, click it to select it.
  5. In the Command Name list the words Calibrate media should be selected. If they are not click them to select them.
  6. Click the Send button at the bottom.  Your printer should spit out a few labels as it figures out where the edge of the label is. When it’s finished you’re safe to open the printer and feed those labels back in. Once the printer is snapped closed we continue.
  7. When the light turns green again try printing a label from Evidence Tracker.  It should be lined up now.

If you’re using an older printer, older driver, or if for some other reason the above steps don’t work for you should try the steps in this PDF:

Resetting the sensors

My label is printing wrong

If you have a big margin on the left or if your label is smashed into the center, you can fix the problem by Resetting The Factory Defaults.

If you’re using a Zebra GC420T with the newest driver, please follow these instructions:

  1. Go to your Windows Start Open it and click Devices and Printers. If you’re using Windows XP it will be named Printers and Faxes.
  2. In the Printers window find your label printer.  It will most likely be named PMIPRINTER. Right-click it and select Printing Preferences.
  3. In the Printing Preferences window select the Tools tab.
  4. In the Command Type list the word Action should be selected.  If it is not, click it to select it.
  5. In the Command name list select Load factory defaults.  Click Send. The printer will load the factory defaults and reset itself.
  6. When the light turns green again try printing a label from Evidence Tracker.  It should be lined up now.

If you’re using an older printer, older driver, or if for some other reason the above steps don’t work for you should try the old steps. Here are instructions for XP computers and Vista / 7 computers.

My Printer Light is Red

First things first.
Try turning it off, pulling out the power plug, putting it back in, and turning it on.  Did that fix the problem?

Next
Try Resetting The Factory Defaults. Here are instructions for XP computers and Vista / 7 computers. If your printer driver does not have a Tools tab contact PMI Evidence Tracker support and let them know you need help resetting the defaults with the old driver.

Did it turn red right after printing a label?
If the the steps above did not resolve the issue, please contact PMI Evidence Tracker support. It’s important that you let them know it turned red right after you printed a label.  One of the field lengths in the template may be causing the error. This information will help support resolve your issue much faster.

Sending us the SQL Server DB

Need to send your SQL Server database files to us for troubleshooting?

This can be a bit of a process.  If you have any questions we recommend that you ask for help from your IT group or PMI Tech Support.

First you need to know where the database files are.  Most stand-alone setups install them in
C:\Program Files (x86\PMI\database\ .
Larger groups with a full IT department generally put them on a separate data partition.  Again, ask your IT group if you don’t know. They’ll likely do it for you.

Second, once you’ve located the files you need, you’ll need to tell SQL Server to write changes to them and unlock them.  That’s as simple as stopping the service for the SQL Server instance, copying the files, and starting it back up.

To stop the service for the SQL Server instance:

Hold down the Windows key and press R.
windows-r-key

Type services.msc into that box.  Click OK.
run-services-msc

The Services window should open up.  If Windows UAC or anything else asks you a question along the way select Yes or Allow.

In this list of services you want to find one named
SQL Server (name) where name is the name of the instance you use for Evidence Tracker.
find-instance-service

The name of the instance you use is at the top of the main window in Evidence Tracker.
find-instance-name

Make sure nobody else is using the database.  Then select the instance that you use and click Stop.
stop-sql-server-instance

Copy the .mdf and .ldf files you and IT identified earlier.

With the correct service still selected click Start.

Resume normal operation of the database.

Once you’ve made a copy of the database files to send please ZIP them up and send them to support.  The easiest way to send us files is the Share option on the main support page.
share-it