Who We Are
Progressive Microtechnology Innovations (PMI) is a small company that takes quality products and great customer service seriously. Since the company was created in 1984 we've sold powerful database and barcoding applications that are designed around what you need.
We created PMI Evidence Tracker in 2000 based on the needs of our customers. To this day we are the sole providers of genuine PMI Evidence Tracker™. Accept no substitutes. This is the only evidence management system with these features and support for under $10,000.
Who We Are Not
We are not a large, slow company. We do not have shareholders to place before the customer. Product development and support is driven by customer satisfaction, not profit margins. When a customer has an aching need for a product we respond in days or weeks, not years.
We do not take the cookie-cutter approach that so many others take with inventory management software. Ask that other company for a demo and they'll need to know which template you want to use on it. They use the same system for healthcare and museums that they use for evidence management. We take the opposite approach and build systems specifically for what you need. Our customers know the difference between chocolate ice cream and vanilla ice cream that has syrup on it. They also know the difference between a pickup truck and a station wagon that has a trailer hitch. We sell to departments and companies that care about the details.
We are not a company who forces new technology on you. You stay in control of where your data is stored, who has access to it, and what technology you want to use. Our competitors have been forcing their users into cloud-based solutions with caps on the number of concurrent users. Our solutions are non-cloud-based and give you the option of what technologies you want to deploy.
Sure, Evidence Tracker will run on the newest hardware and operating systems. Customers regularly deploy it on Server 2012R2, Windows 8, and in virtual machines. What if your department is still on Windows XP because your county is tax poor? You can still run our latest version. Because you matter, and we'd rather you spend money on vests than on Windows.
How can you order products?
- Call 800-325-7636 or 904-797-1050, email an order on our contact page, or fax us at (904) 797-6100. One of our sales representatives will be happy to help you with your order! Our offices are open Monday through Friday, 9:00 am to 5:30 pm, EST. Please call and we'll help you find the right equipment or supplies for you needs.
How can you pay for your order?
Local, State, and Federal Government Organizations in the United States are automatically approved for Net 30 credit. You can order as soon as your Purchase Order is approved.
For non-government customers:
First time orders may be paid with VISA, MasterCard, COD, or pre-paid with check. Some international orders may require payment via Wire Transfer.Credit Card Payments
We accept VISA and MasterCard and American Express as payment for orders. We also accept company checks (with approved credit) or we can ship orders COD. We choose NOT to accept credit card numbers over secured servers to process on-line payments. We would rather talk with our customers first, to be sure that the order they are placing is for the product that truly will fit their application best. Call us and we'll match the best of our product line to your particular needs!
No orders will be shipped until payment is secured. Customers may also apply for credit through PMI. For further information on credit policies, see below.
What is our credit policy?
- Customers may apply for credit through PMI. Call for a credit application to fill out, sign and return for processing. Reference checks generally take about two weeks to process. After the application is processed, the customer will agree to the following:
Payment terms: Net 30 days with approved credit. Invoices over 30 days are past due and considered delinquent, and are subject to 1.5% per month finance charge. If your account is delinquent, additional orders cannot be processed until the account is brought up to date. All legal fees will be paid for by the applicant in the event of default on the terms of the agreement. Any purchase order issued by you shall be deemed to be issued for your administrative or billing identification purposes only, and the parties hereto intend that the terms and conditions contained herein shall exclusively govern any services or products to be provided hereunder. All material shipments shall be made F.O.B., St. Augustine, Florida. You further agree that you will pay any sales, use or excise tax imposed upon us or our suppliers. If you are tax exempt you must provide a copy of your authorization along with the application.
Are you a member of the Better Business Bureau (BBB)?
Yes. PMI is a member in good standing with the BBB. We were previously members of the Greater Cincinnati Chapter. Since our move we have become members of the Northeast Florida Chapter. Please feel free to look us up on the BBB website.
What is our return policy?
- Items purchased may be returned within 30 days, provided that they are in like-new condition, that they are in the original packaging, and that all component parts are included. Unused stock labels may be returned within 30 days. Custom labels are not returnable. Some items may be returned, but will be charged a restocking fee. For additional information, please ask your sales rep at the time of your order.
Are there employment opportunities at PMI?
- Progressive Microtechnology Innovations is always looking for quality team members to bring our customers great products and great service. If you have experience in small business accounting, sales, marketing, support, web development or .NET development we would love to talk about your experience. Please fax resumes to (904) 797-6100.